Event Language: English
Learn about the building blocks of a good consumption plan, how to manage its execution, and what the key people and roles are involved in the process.
It costs 7x more to acquire a new customer than retain an existing one! With a service-oriented business model, customer profitability tends to increase over the life of a retained customer. The majority of Cloud deals start small, so having a plan to grow the ‘customer’ is a must to harvest the benefits of the service model. Once the deal is signed, Adoption and Consumption are two critical points to healthy and steady growth.
Agenda:
- Customer Success = Consumption
- Consumption Planning Process
- Manage Consumption – Onboard for Customer Success
- Manage Consumption – Cloud-Oriented Team
- Q&A
